The Mala Saree

100% pure Satin Silk

Dry clean only

Usually 10-14 business days

All products are pre-checked for quality and defects before they are shipped. In spite of our best efforts, if you find the product delivered is damaged kindly email the customer care for Return procedure within 48 hours of delivery.

HOW DO I PLACE AN ORDER?

You can log on to our website: studio113.in to place a direct order. In case of any assistance required, please contact us on +91 9073090702. You can also visit our Flagship Store at: Kanchana 113, Park Street, Ground floor, Kolkata - 700016 The store timings are IST 11:00 AM to 7:00 PM, Monday to Saturday.

CAN I CUSTOMIZE AN ORDER?

No, customization is not possible.

CAN I REQUEST FOR A CHANGE IN COLOR OF THE PRODUCT?

Yes, we can change the color of the product. However, we note that some of our products might look great in certain color shades only. Therefore, we provide you with a palette of color options. However, if you still wish to customize the color, we request you to contact us at +91 9073090702.

HOW DO I MAKE THE PAYMENT?

Payments can be made through Visa, MasterCard, American Express, and Maestro credit and debit cards. We also accept bank transfers , Online and cash payments. Please contact our team at +91 9073090702 in case you wish to make payments through net banking or cash.

WHAT IF I WANT ANY CHANGES/CANCELLATION OF AN EXISTING ORDER?

As per our policy, we do not make any changes to orders once they are placed. Orders cannot be cancelled. We only accept returns or exchanges in case of a genuine defect, and the issue must be reported within 2 days of receiving the product.

WHAT ARE THE SHIPPING CHARGES?

The shipping charges for all shipping within India as well as International is free and is completely borne by us.

ARE THE COLORS OF PRODUCTS SHOWN ON THE WEBSITE ACCURATE?

All our products are handcrafted and especially chosen for you. Due to the intricate and exclusive nature of the products available on our site, we ensure that we photograph all our products under standard lighting conditions so that the product image you see is closest tothe product. However, there may be slight variations in the color of the fabric, dyes, prints or embroideries of the product image you see on your monitor and the actual product.

WHAT ARE YOUR DELIVERY OPTIONS?

We try to make all our products available to your doorstep. We can have the orders shipped to your doorstep or at your convenience. Incase you wish to collect the product, we can have your order sent to our Flagship Store at 113, Park Street, Ground floor, Kolkata - 700016

WHAT IF I ORDER MULTIPLE PRODUCTS?

If you order multiple products with different dispatch dates, all the products are shipped as one shipment, once your complete order is ready. However, if you wish to receive some products earlier, please call us at +91 9073090702.

HOW DO I TRACK MY ORDER?

We try to deliver all our orders as soon as possible ensuring the products reach you on time. If you wish to track your order, please get in touch with us at +91 9073090702. We can provide you with the courier tracking number upon request.

WHAT IS THE TIME FRAME FOR RECEIVING ORDERS?

Each and every product is specially curated for you. Usually the time frame will be anytime between 8-14 days. In case you require your orders on priority, please get in touch with us at +91 9073090702 and we shall get back to you on the same.

WHAT DO I DO IF I DON'T LIKE MY PRODUCT. IS THERE A REFUND POLICY?

Each product is specially handcrafted for you, keeping your preferences in mind. We only accept returns or exchanges in case of genuine defects. If you receive a defective item, please inform us within 2 days of delivery so we can assist you accordingly.

I NEED HELP WITH PLACING AN ORDER OR DECIDING WHAT TO BUY?

In case you require any assistance in deciding the outfit or placing an order, please get in touch with us at +91 9073090702.